Terms and Conditions

1. Definitions In these conditions

In these conditions “We” means MOVING FORWARD REMOVALS and “US” and “OUR” have corresponding meanings; “You” means the party entering into the agreement for Services with Us, and includes the party to whom our quotation is addressed and the party by whom the acceptance is signed, and “Your” has corresponding meaning; “Goods” means all furniture and other affects which are to be the subject of the Services; “Services” means the whole of the work to be undertaken by Us in connection with the Goods including removal and (if applicable) storage; “Subcontractor” means any person other than one of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the Services; Words in the singular include the plural, and words in one or more genders includes all genders.

2. We are not Common Carriers.

WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH. We reserve the right to refuse to quote for the carriage of goods for any particular person and for carriage of any goods or classes of goods at Our discretion.

3. Your Obligations and Warranties

3.1 Information supplied by You.

We have relied upon information supplied by You. You warrant that the information that You have provided Us is correct.

3.2 Owner or Authorised Agent.

You warrant that you are the owner of the goods or authorized to act on behalf of the owner.

3.3 Presence at Loading/Unloading.

It is agreed that no inventory of the goods being moved and/or stored will be taken. The pre-existing condition of any goods will be verbally agreed upon. In order to agree on these arrangements, You will ensure that You or Your appointed adult representative is present at all times during loading and unloading, in all situations. Where You or Your representative leave, for any amount of time, we will not repair, or compensate You for any damage or stolen goods and no transit insurance would apply under these circumstances.

3.4 Fragile Goods.

You will provide written notice of goods prior to the commencement of the removal or storage which are of a fragile or brittle nature and which are not readily apparent as such and any special precautions that should be taken when carrying those goods that we cannot reasonably be expected to be aware of.

3.5 Valuable Items.

You will provide written notice of items which comprise jewellery, precious objects, works of art, money, collections of items or precision equipment, and all items valued in excess of $3000, prior to the commencement of the removal or storage.

3.6 Goods Left Behind or Moved in Error.

is Your responsibility to ensure, that all Goods to be removed or stored are uplifted by Us and that none is taken in error.

3.7 Acceptance of Goods.

At the completion of the move, You or Your authorised representative will be asked to record on the face of this document (in the space provided) any damage to Goods or property. If You or Your authorised representative refuses to sign the record, this refusal will be taken to be a waiver of any right to claim for loss or damage.

4. Method of Carriage and Subcontractors

4.1 Mode of Carriage.

We shall be entitled to carry the Goods by any reasonable route, (having regard to all the circumstances including the nature and destination of any Goods being carried on the vehicle) and by any reasonable means.

4.2 Subcontractors.

We may use a Subcontractor or Subcontractors to undertake the whole or any part of the Services, but if We do so, We will continue to be responsible to You for the performance of the Services.

4.3 Liability of Subcontractors and Employees.

Any provisions in these conditions which limit Our liability also apply to Our Subcontractors and to Our employees and to the employees of Our Subcontractors. For the purposes of this subclause, We are or are deemed to be acting as agent or trustee on behalf of each of the persons referred to, and each of them shall to that extent be deemed to be parties to this agreement.

5. Delivery

5.1 We shall not be bound to deliver the Goods except to You or a person authorised by You to receive the Goods.

If we cannot deliver the Goods either because there is no authorised person there to receive them on our arrival or because We cannot gain access to the premises, or for any other reason beyond our control, We will be entitledto unload the Goods into a warehouse, and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. If this happens, We will endeavour to contact You to ascertain whether You have alternate instructions.

6. Charges and Payments

6.1 Time.

Time will not finish until Our truck (or trucks) is packed back into original condition and the driver has been paid in full.

6.1.1 After the job is completed this invoice needs to be stamped by our company stamp to prove that the job has been done by Us and not forged

It is your responsibility to ensure that this invoice is stamped by Us and confirm it with our office, call 1300 77 07 07.

6.1.2 We do have a minimum job of 2 hours job from the Start Time job at the back of this page

travel time back to the depot will be add to that minimum 2 hours or as long that the move take.

6.2 Variation of Work Required and Delay.

If the work You ultimately require Us to do varies from the work for which a quotation or estimate has been given, or if We are prevented from or delayed in undertaking the Services of any part therefore (except where that prevention or delay results from a factor within Our control), We will also be entitled to make a reasonable additional charge.


We will also be entitled to reimbursement from You of any amount which We have been required to pay a third party (other than a Subcontractor) to obtain or effect delivery of the Goods.

6.3 Delay.

Delays due to traffic conditions, road repairs, selection of route and the like and vehicle break-down are inherent in the furniture removal industry. We will not be liable for any loss or damage or consequential loss as a result of our being delayed for any reason other than factors within Our control.

6.4 Alteration of Dates.

If a date for performance by Us of any Services is agreed upon, and You require that date to be altered, or the Goods are not available on that date, We will be entitled to make a reasonable charge for any loss or additional expense occasioned by such alteration or unavailability. This includes but is not limited to when you alter or cancel less than 72 hours before the agreed upon scheduled move date/time that is not including the deposit fee forbooking.

6.5 Parking.

It is Your responsibility to organise a suitable space for our truck or trucks to park. If this is not organised and we incur any fines during Your move, the value of the fines will be added to Your bill on the day.

7.1 Lien On Goods Until Payment Is Received.

All goods being moved or stored shall be subject to a general lien for any outstanding monies owed by You. Should circumstances arise that make it reasonable to conclude that You are unwilling or unable to pay any due charges in the required form or at the required place or time, We reserve the right to retain or refuse delivery of any Goods or to re-enter Your premises and seize some or all of the goods delivered. Where payment is not
received within 14 days, We reserve the right to dispose of the Goods in lieu of payment.

8. Exclusions.

We will not be liable for any loss or damage, nor any delay which results from any cause beyond Our control.

8.1 Damage to Goods – Packaging.

If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by Us or a Subcontractor, We will not be liable.

8.2 Damage to Goods – Inherent Risk.

Certain goods (including but not limited to, electrical and mechanical appliances, computer equipment, scientific instruments, certain musical instruments and furniture made of pressed wood) are inherently susceptible to suffer damage or disorder being moved no matter how carefully they are handled. We will not be liable in respect of these items.

8.3 If You Wish to Help

If you wish to help us, we cannot accept liability in respect of any items which you assist us in moving, and hence transit insurance will not apply.

8.4 Assembled Furniture and Similar

Assembled furniture including but not limited to cot beds etc. must be disassembled before moving otherwise our transit insurance will not apply to these items.

9. Loss or Damage

9.1 Must Report Any Damage Before Completion.

As the existing condition of the Goods are subject to verbal agreement, You must inspect all the Goods as they are unloaded and/or relocated AND any damage considered to have been caused by Us must be listed on the front of this document. No claims will be accepted for any damage discovered after We have left the move, except where We have pre-packed Your small items into boxes. Where this is the case, any damage to any items contained in the boxes packed by Us, must be reported to Us within 48 hours of the completion of Our Services. Further, where such damage is discovered the broken goods are to be left as found and no further unpacking of the relevant containeris to occur and We are to be immediately contacted on 1300 77 07 07 (24 hours).

9.2 Our Damage Only.

Where You or a person with Your agreement participate/s in the move, We are not liable for any damage not caused by Us. We will only be liable for loss or damage resulting from Our negligence, and in any event that liability will be limited to $1000 per item.

9.3 Option to Compensate.

In lieu of repairing Goods We have the option to compensate You to the value of the damaged Goods prior to the damage occurring. If that value cannot be agreed on between Us it shall be assessed by a licensed auctioneer independent valuer chosen between Us and, if We cannot agree, chosen by the President for the time being of the Law Institute of Victoria (or any replacement body). The costs of the valuer shall be borne equally.

9.4 You will bear the first $350 of any claim made.

9.5 Repair Damage.

We will repair damaged Goods to as near the condition prior to the damage occurring and these repairs will be arranged by Us. No responsibility is accepted for any other losses whatsoever including any consequential loss or loss of value as a result of the repairs.

9.6 Vehicle Damaged.

In the event that damage to goods arises from the transport vehicle being damaged by fire, flood, and collision or overturning and We are compensated by Our insurer for the damage to Your Goods, You will be compensated, but only to the extent We are paid compensation by Our insurer for Your Goods.

10. Sets.

Where an item is part of a pair, set, suite or collection of items, repair or compensation will only be extended to the proportionate part of the pair, set, suite or collection of items, regardless of any special value the damaged or lost part may have as part of such a pair, set, suite or collection of items.

11. Meal or Rest Break.

Where the duration of a move exceeds 5 hours, We will be entitled to a 30 minutes meal or rest break, for which no deduction will be made in calculating the duration of the move.

12. Trade Practices Act.

The promise to repair (or compensate) provided by Us, is in addition to any rights that You may also have arising from the Trade Practices Act or similar legislation. Those additional rights remain to the extent that they cannot be excluded. To the extent that they can be excluded they are.

Where they cannot be excluded then such rights and any remedies arising therefrom are modified to the extent permitted by law.

13. Storage.

We don’t have our own storage and we work with subcontractor storages.

13.1 When you store or move with Us you will be charge per month for storage and in one time charge for the move

We will charge the amount that wrote on this invoice at the Total amount payable + 3% credit card fee if You pay by credit card, We charge a month ahead from the date you start store, Where payment is not received within 14 days, We reserve the right to dispose of the Goods in lieu of payment.

13.2 We charge by a full month

If you over your rental period by 1 day you will be charge for the full next month rental.

13.3 First month bill we add to your bill AU$12 charge for padlock to your unit

if you want to provide your own padlock you will need to write it on the back of this page before you move to the unit under Exceptions noted at time of pick up tab.

14. The law which governs this agreement will be the law of the State of Victoria.

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